BEST PRICE for your favorite Balikbayan box products and others!!!

Terms & Conditions

Thank you for accessing and using our online service and web site (collectively the “Service”). The following terms and conditions (the “Agreement”) constitute an agreement between SMS Online Shop (“SMS”, “we”, “us” or “our”) and you (“you”, “your”, “User” or “SMART Buyer”).

By using our Service, you acknowledge that you have read, understood and agree to be bound by the Agreement. Please read them carefully. If you do not agree with the Agreement, please do not access or use the Service.



ü   The Service provides a marketing platform in the World Wide Web of the Internet for our Products to be easily accessible to our Users.

ü   We offer S.M.A.R.T (Savings, More than shopping, Availability, Respectful Staff, Time-Saver) shopping experience to our Users.

ü   These terms and conditions may be revised at any time without prior notice.  In case of any dispute, SMS’ decision shall be final.  


Revised Terms

ü   We may revise the terms and conditions from time to time, as we deem necessary. Please check back once in a while to review the changes.

ü   Your continued use of the Service following such revisions shall signify your acceptance of the Revised Agreement. If you do not agree with the Revised Agreement, please do not access or use the Service.



ü   You are required to register with us when you use the Service. By registering you are making a statement that you are aged 18 years or above and capable of forming a legally binding contract.

ü   As part of the registration process, you must:

1.          provide us with true, accurate, complete and updated information;

2.          safeguard and protect your user name and password; and

3.          authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you.

ü   You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.



ü   The prices charged are those applicable on the day you placed the order.

ü   All products on are in Hong Kong Dollars.

ü   We operate on a first-come, first-served basis policy. Therefore, there may be items in stock that may currently appear on your Cart but can be purchased by another customer who was able to first complete the check-out and payment procedures.

ü   After ordering and Checkout, you should receive an email to the email address you registered confirming that we have received your order, but does not mean, yet, that we accept your order.   

ü   We reserve our right not to accept or cancel an order for any reasons at our sole discretion, which may include any of these instances:

1.          when the item you wish to purchase is out of stock or has been damaged;

2.          we suspect the request is fraudulent

3.          you choose Bank Transfer/ Deposit as your method of payment, but failed to complete the transfer by the specified deadline

4.          you choose COD (as loyal SMART Buyer) as method of payment, but we cannot get in touch with you before specified SMART Pick-up day.     



ü   We accept TNG Wallet, Bank Transfer/Deposit, and Cash on Delivery. Orders will be charged in Hong Kong dollars. 

ü   You must show us before the specified deadline photo (thru email or Whatsapp) of your payment Deposit slip for us to proceed with order preparation.  Failure to complete Bank Transfer/ Deposit on specified deadline would result to cancellation of your order. 

ü   Loyal SMART Buyers entitled to COD payments (with at least one previous successful transaction with SMS Online Shop) are granted an upper limit of $2,500.00.

ü   The company reserves the right to change the payment terms for any order without prior notice.



ü   We offer SMART Pick-up service for orders worth at least $ 350.00.  SMART Pick-up means that we will arrange for your online orders to be collected by you in convenient places that are near the usual places where you pack your door-to-door items or meet-up with friends/relatives during Saturdays/Sundays. 

ü   Right now, we have two SMART Pick-up collection points:  Central and North Point.

ü   Central (Sundays only; 10 am- 1:00pm):  outside entrance of 8 Connaught Rd., Central

ü   North Point (Open hours: Tuesday- Sunday; 8:30am-6:00pm): SMS Shop #83 G/F Blocks 7-14, City garden, No. 233 Electric Road, North Point, HK

ü   For orders worth less than $ 350.00, we shall charge $20.00 per order.  But we highly encourage you to purchase a little more to reach the minimum or even combine order with friends to fully enjoy savings from SMS. 

ü   You are also welcome to shop and SMART Pick-up your orders in our showroom in Yau Tong operating hours. There is no minimum requirement for SMART Pick-up in showroom ONLY.


Intellectual Property Rights

ü   All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without prior written permission from SMS is strictly prohibited.

ü   All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. We do not give permission to use any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.